Privacy Policy

1. Introduction

Sami Hermes AI Solutions Limited ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our AI software development and technical services, or when we process data on behalf of our business partners as a Data Processor under applicable data processing agreements.

2. Information We Collect

We collect information that you provide directly to us when you:

• Contact us via email or WhatsApp
• Request information about our services
• Engage us for software development or technical services

This may include your name, email address, phone number, company information, and the content of your communications with us.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver AI software development, licensing, and technical services
• Communicate with you about our services
• Improve our website and service offerings
• Comply with legal obligations

4. AI Tools and Data Processing

In the course of developing and delivering our software products and services, we utilize AI tools and technologies to enhance research, analysis, and solution development. Please note:

• All AI-assisted work is reviewed and validated by qualified professionals
• Client data used for AI analysis will not be used to train third-party AI models without your explicit consent
• We maintain human oversight of all AI-generated recommendations
• We implement appropriate security measures to protect data processed by AI systems

5. Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information for pupose of carrying out services for you with:

• Service Providers: Third-party services that help us operate our website (e.g., hosting providers)
• Communication Platforms: WhatsApp (Meta) and email providers when you initiate contact
• Legal Requirements: When required by law or to protect our rights
• Business Clients: When acting as a Data Processor for business partners who license our software platforms, we process end-user data solely under their instructions and in accordance with applicable data processing agreements. We do not use this data for any other purpose.

6. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS/SSL encryption for data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, typically for the duration of our business relationship and for up to 2 years thereafter for record-keeping purposes, unless a longer retention period is required by law.

8. Your Rights (GDPR/CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing at any time
• Object: Object to processing of your personal data

To exercise these rights, please contact us at sami@samihermes.com.

9. Cookies and Tracking

Our website currently does not use cookies or tracking technologies. If we implement analytics or tracking in the future, we will update this policy and provide appropriate consent mechanisms.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: sami@samihermes.com

WhatsApp: +995 568 050 744